09 Sep 2010 
Support Center » Knowledgebase » How to check Help desk Tickets
 How to check Help desk Tickets
Solution If you are not sure how to check help desk tickets after you submit them, here is a helpful screen shot:



Some basic things to keep in mind when using the help desk:

  • If you have created a ticket, and have never registered on the help desk, and did not receive an email, please be sure to whitelist the email address: nancy[@]need-an-article.net and then check your spam folder. (Note: remove the brackets "[ ]" after the @ symbol)
  • Although we do monitor the help desk regularly; during busy days it may take us a few hrs to respond back. So please wait to hear back from us before opening another ticket.






Article Details
Article ID: 47
Created On: 09 Sep 2009 09:45 PM

 This answer was helpful  This answer was not helpful

 Back
 Login [Lost Password] 
Email:
Password:
Remember Me:
 
 Search
 Article Options
 Add Comment
 Print Article
 PDF Version
 Email Article
 Add to Favorites
Home | Register | Submit a Ticket | Knowledgebase 2422 12th Ave RD #285 Nampa ID, 83686 208-703-0611
Language:

Help Desk Software By Kayako SupportSuite v3.40.01